Enterprise support you can count on
From evaluation to operation, we partner with you to ensure enterprise-level success.
Trusted by over 2,100 customers worldwide
Our trusted data capture expertise guides you through evaluation, integration and rollout to everyday operations - customized to your individual needs.
98% +
Our NPS score demonstrates our industry leading support, validated by our customers
50bn
Annual scans. Relied upon for mission-critical workflows.
15+
Years of data capture expertise and best practice to share
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Evalution
We listen to your specific goals, map out your workflows and establish KPIs to measure success. With this understanding, we will devise the right solution and move to hands-on testing and optimization tailored to your environment. Prove the value firsthand before a full-scale rollout.
Explore the Scandit offering - Resources such as demo apps and free trials are at your fingertips. Meet ups are available for on-site demos or deployment scoping workshops.
Extended testing and evaluation - The chance to test Scandit technology in your own environment and simulate real-life scenarios based on proprietary workflows and data.
Hardware selection guidance - We’ll advise on the right devices to optimize your performance, with testing and benchmarking.
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Integration & rollout
Partnership approach includes thorough UX consulting, guidance on app configuration and architecture to utilizing our best practice resources from pre-built UI libraries to code samples.
Implement best practice UX - Benefit from UX documentation to recommended wireframes and more.
End-to-end integration support - Get access to our experienced technology support, including code samples, documentmentation and tutorials.
UX and performance review - We remove risk from your project, ensuring better adoption and performance in the field.
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Day-to-day operations
Responsive expert technical support, quarterly software updates and the latest features, plus dedicated customer success resource for eligible customers to drive collaborative Innovation Workshops.
SLA-driven support plans - Aligned to your needs, ranging from 24/7 emergency phone support to email support.
Regular software updates - Performance enhancing upgrades released every three months.
Customer success - Leverage our industry expertise to deliver value, from onboarding to adoption.
Our Enterprise-level Success has you covered all the way
Accelerate your time to value with a proven, collaborative approach, backed by responsive support.
Get technical support
If you are an existing Scandit customer and need help, submit a ticket and our team will be happy to help you to resolve it in no time.
Try for Free
Explore Scandit Smart Data Capture by testing a demo app or signing up for a free trial.
Access developer documentation
Our developer documentation has a wealth of information on getting started. Whether you are trying out our SDK or integrating it, go here.