How to Scale Any Last Mile Peak With Smart Devices

The right last mile technology can play an essential role in mitigating capacity challenges during peak seasons.

In this guide, learn three ways that smart devices powered by high performance barcode scanning and augmented reality software can help you to:

• Rapidly, cost-effectively scale delivery capacity up (and down) with peak needs
• Get more from your existing capacity – boost speed, efficiency and drive down costs
• Innovate last mile processes with a flexible, future-proof technology platform

Scaling last mile technology without incurring massive operational costs is a huge challenge. In fact, in recent years operating costs have nearly doubled due to:

• Adapting to new safety requirements (contactless delivery)
• Surging parcel volumes
• Lack of cargo capacity

With scalability and savings more critical than ever when preparing for peak, equipping last mile drivers with a smart device scanning solution provides flexibility and efficiency.

Scandit Smart Data Capture turns any camera-enabled smart device into a powerful barcode, text and image scanner with augmented reality capabilities.

Frontline workers use scanning-enabled mobile apps on a single, familiar smart device to speed through their day-to-day delivery tasks with minimal training needed. This can either be a smart device provided by the enterprise or a personal smartphone owned by the employee.

Delivery businesses are challenged with scaling last mile resources, both in terms of people and technology, in order to:

• Meet the ever growing delivery volume of traditional seasonal peaks (Black Friday, Christmas, etc)
• Be able to react rapidly to the unexpected – such as the pandemic-created peak in March 2020, or even staff shortages due to sickness

This typically means the need to source temporary workers to enable them to work. In March 2020 alone, Amazon hired 100,000 delivery drivers to cope with a surge in demand. Getting them equipped and on the road where speed is of the essence is no small task.

This is where scanning-enabled smartphones or handheld computers provide an answer.

Scale at speed with the performance you need

Temporary, holiday, contract or permanent employees may come from a range of backgrounds, but most of them have used smart devices, which makes any training for workflows on smart devices faster and easier. With Scandit-powered mobile apps, you can enable high-level scanning performance on over 20,000 smart device models.

Enterprises can capitalize on smart devices in the last mile at or ahead of peak season by adopting a Bring Your Own Device (BYOD) strategy. This  enables seasonal workers or contractors with scanning-enabled mobile apps on their personal smartphones, scaling with more speed and less cost with no need to procure devices. And Scandit brings enterprise-grade scanning performance to your apps, no matter the make or model of the driver’s device.

Why BYOD makes sense

For rapidly scaling delivery staff and technology up and down, especially when facing an unexpected surge in volume or high staff sickness levels where hiring speed is key, BYOD makes a lot of sense.

• Cost savings: With a BYOD strategy, even allowing for any employee reimbursement scheme, it means no need to own, stock, or maintain company devices, creating further cost savings.
• Speedy onboarding: With their own familiar, easy-to-use smart devices, employees can be trained faster and are able to become proficient very quickly.
• User satisfaction: Employees don’t need to carry around and use multiple devices for work and their personal life during shifts. And employees are more likely to look after and not lose or break their personal device!

The flexibility to choose

There is no one-fits-all solution and the decision to deploy BYOD or enterprise-owned smart devices can be tailored to your specific company needs and profile.

BYOD or COPE?

Check out our Infographic to see the advantages of each approach and help define your ideal strategy for mobilizing the last mile.

View infographic

Adopting a hybrid approach is common when it comes to mobile deployment and ownership strategies, even across different divisions, employee groups or even processes. Smart devices with the right software and approach provide even more flexibility when it comes to addressing planned or unplanned peaks.

Last mile workflows are at the core of the enterprise value chain. Any delay, error or downtime within these workflows easily becomes a cost center, while negatively impacting on your customers’ satisfaction.

Integrating Scandit scanning into delivery apps operating on smart devices is a simple way to help existing employees become more efficient to tackle ever growing volumes. So when you are looking for ways to get more from your current resources and drivers, software scanning is a smart solution.

Perform on any device, in any conditions

Smart devices can actually add speed, efficiency and innovation to last mile processes – but only when performance is up to scratch.

Crucially, Scandit’s enterprise-grade scanning performance is outstanding on almost any device model and in any conditions a driver might face.

Scandit enables super-reliable performance in the challenging environments of last mile deliveries – scanning packages at range in the van, in low or bright light, at any angle for ease and speed, when barcodes are ripped or damaged and in adverse weather conditions – whether on a high-end or low-end device.

Yodel & BYOD: Rapid deployment and a transformed courier experience

Yodel selected Scandit to provide the barcode scanning software for their delivery app after it outperformed all other software options in testing.

The delivery app was developed for Android and iOS devices so that drivers can use their own smartphones or any future company-provided devices. Colleagues can process deliveries while out on the road and confirm proof of delivery in real-time with a quick barcode scan.

“The app has transformed our on-the-road courier experience. It was deployed rapidly to users, on time, with no issues. We are delighted in our partnership with Scandit in terms of product quality, technical support and their roadmap for future innovation – factors critical to the success of our transformation program.”Helen Marshall, Chief Information Officer, Yodel

Last mile enterprises can simplify workflows and essential tasks for drivers on the road with Scandit Smart Data Capture. These include:

Loading the van

There’s a smarter way to load parcels into the van with MatrixScan Augmented Reality. A driver with a smart device scan can batch scan and overlay the sorting order on-screen for maximum ease and efficiency. Save time with one scan for sorting and help guide inexperienced drivers.

Search and find

Save time locating the right delivery in the van with MatrixScan Find. Scan once to swiftly locate the right parcel, ensuring time savings and avoiding delays.

Proof of delivery

Record proof of delivery and age verification on the same smart device. Experience fast and accurate ID scanning that covers thousands of document types, ensuring compliant delivery of restricted or high-value items.

These are just a few of the examples of how you can digitally transform your driver operations with barcode scanning and AR. Check out more last mile innovations.

It’s never too early to prepare for peaks – you never know when they will hit

These are some of the things smartphones give you the capability to do to get ahead of the next peak. Scandit technology offers you flexibility, choices, and advantages to help you make future-proof choices to expand your delivery operations scalably, without major disruption or breaking the bank.

Contact us today to get a demo of Scandit’s full solution in action.