How Scandit Enhances Cruise Travel Experiences for Passengers and Crew

Consumer demand for cruise holidays is rising – and is expected to hit close to 40 million passengers per year by 2027. That’s a huge increase even compared to pre-pandemic levels, where 2019 saw 29.7 million cruise passengers.

Cruise lines need to innovate and enhance passenger experiences if they are to take advantage of this rising consumer travel demand.

Scandit Smart Data Capture solutions offer the efficiency and precision needed to help innovate and transform some critical aspects of cruise operations, crucially differentiating from the competition.

With this rapid industry growth expected by 2027, cruise lines have a unique opportunity to adapt and capitalize on the trend.

Here, we’ll highlight how Scandit can help:

• Easy, accurate passenger data capture for check-in
• Streamline boarding processes for passengers and crew
• Enhance onboard retail operations

Streamline your cruise check-in process with smart data capture solutions. Scandit’s advanced technology, including ID scanning, ensures fast, accurate, and secure data collection, enhancing passenger experience and operational efficiency.

API collection for visas and border control

Streamline the collection and verification of Advanced Passenger Information (API) for visas and border control. Scandit allows passengers to scan their IDs and passports effortlessly on your website at home when booking or checking in, meaning fewer frustrations and mistakes from manually typing data. This is particularly helpful, considering that passengers initially enter incorrect passport information 50% of the time.

This ensures that all required API is accurately collected and submitted in advance. It simplifies check-in and minimizes errors, making border control procedures smoother.

ID Bolt makes it easy for passengers

ID Bolt is a powerful tool for self-service ID scanning. It integrates seamlessly with your website, enabling passengers to scan their IDs at home. This reduces manual data entry and errors, providing a hassle-free experience. Key features include:

• Fast and accurate: 1-second scans with up to 100% accuracy.
• Secure processing: On-device processing ensures data security.
• User-friendly: Easy for any user, improving customer satisfaction and compliance.
• Device handover: Laptop users can use the built-in camera or activate their smartphones temporarily as ID scanners to improve ergonomics.

ID Bolt can be tested and ready in just one hour, making it a quick and efficient solution for your cruise line’s check-in process.

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Identifying the issue of fake IDs and the potential negative consequences is only the first step. Next, you need to build a convincing case for prioritizing a technology solution to overOptimize your cruise boarding process with Scandit Smart Data Capture solutions.

You can deploy Scandit software into existing websites, apps and workflows on any camera-enabled smart device, enhancing efficiency, accuracy, and passenger satisfaction from check-in to luggage management.

Let’s take a closer look at some of the key ways you can boost passenger and crew efficiency.

Quick ID and passport scanning on departure

Speed up passenger check-in with Scandit’s ID Scanning technology.

Cruise staff can use smart devices equipped with Scandit to quickly and accurately scan passenger IDs and passports.

This reduces waiting times and ensures all required information is captured securely and accurately. So passengers can start enjoying their break.

Simple embarkation pass handling

Scandit’s Smart Data Capture makes handling embarkation easy. Crew can quickly scan passenger documents, such as boarding passes, ID (like passports), and visa or travel authorization documents, using any smart device.

This allows for a seamless boarding experience, reducing bottlenecks and improving overall passenger flow. The scanning performance is robust enough to handle poorly printed or damaged barcodes, ensuring reliability in tough conditions.

Luggage management with AR technology

Enhance luggage management with Scandit MatrixScan Count and augmented reality (AR) technology.

Cruise staff can use smart devices to scan multiple luggage tags simultaneously and quickly identify the correct baggage. It reduces the time spent searching for luggage, improving passenger satisfaction.

It also has the ability to read damaged or partially faded or obscured barcodes, which is particularly useful for a cruise ship when tags may become damaged in transit. As a backup, optical character recognition can process the surrounding text on the label and help to provide accurate information.

MatrixScan Find can also help to streamline passenger experiences. Crew can use this feature to quickly identify the right luggage before delivering it to the passenger’s room.

The AR overlays provide real-time information, making the processes efficient and less stressful for crew and passengers.

Boost your ship’s retail operations with Scandit Smart Data Capture. Ensure on-board shopping experience that equals anything on the high street, by helping to improve store staff efficiency.

Our software enables advanced barcode scanning capabilities that can be integrated into employees apps and workflows, on any camera-enabled smart device to help with a range of retail store operations tasks.

Augmented reality for product locating and store operations

Use Scandit tools like MatrixScan Find to streamline product locating and store operations. Staff can scan shelves to quickly find products and check stock levels.

AR overlays show real-time information, reducing search time and increasing efficiency. This technology helps maintain organized shelves and improves inventory management, making onboard shopping smooth and hassle-free.

MatrixScan Find is a low-code option that is simple to install. It also comes with a pre-built UI.

Mobile clienteling for onboard shopping

Transform your onboard shopping with Scandit’s mobile clienteling solutions.

Equip your staff with smart devices to scan products, access customer profiles, and provide a personalized service. For example, provide a frictionless demonstration of cosmetic products or sunglasses on board, and have staff review stock levels and make recommendations without having to visit stockrooms onboard.

This flexibility enhances the shopping experience, reduces wait times, and increases sales by allowing seamless transactions and personalized recommendations.

Real-time inventory management

With Scandit MatrixScan Count, you can keep track of your inventory in real-time. Staff can use mobile devices to scan barcodes and update inventory records instantly and accurately.

This is imperative for cruise lines, where delivery windows are tight at the port and staff need to know exactly which products to restock, and when.

This ensures accurate stock levels, reduces the risk of overstocking or stockouts, and makes inventory audits quick and efficient.

Cruise companies and some of the world’s biggest airlines are using Scandit’s Smart Data Capture technology to provide experiences passengers love.

Set new levels of efficiency and passenger experience, and take your cruise operations to the next level. Sign up for a free trial today.